Medicura is expanding its Zorgwinkel (Healthcare Shop) services with smart hospital vending machines, allowing visitors to collect aids independently and without waiting times. The vending machines are located in central areas of the hospital and integrate seamlessly with Medicura's existing processes. This makes the services faster, more accessible, and less dependent on service desks or opening hours.
Medicura is a leading provider of healthcare aids in the Netherlands and Belgium. The company supplies, rents out and maintains aids for both healthcare institutions and private customers. With a strong focus on accessibility, service and reliable logistics, Medicura supports thousands of people daily in their mobility and independence.
Medicura, a specialist provider of healthcare aids, wanted to expand their customer base by making their services available at the time patients need aids. They were looking for a way to present their offerings in hospitals without the cost of a physical shop, with integration of health insurance systems.
Together with Medicura, we developed an advanced medical supply dispensing system that enables Medicura to offer their services via vending machines in hospitals. The system automatically checks if patients are insured for the desired medical supplies, allowing them to borrow them free of charge. It is also possible to purchase medical supplies. All transactions and dispensations are immediately communicated to Medicura's back office for further processing. Items not in stock can be directly ordered for home delivery. See https://medicura.nl/hulpmiddelenautomaat for this form of service from Medicura.
Medicura has now found an innovative way to expand their customer reach by strategically placing vending machines in hospitals. Patients can instantly rent, borrow or buy crutches, bed risers or wheelchairs when they need aids. The link with the back office ensures seamless handling for optimal customer service.
The NextLox vending machines have expanded our business model. We can now offer our healthcare services precisely at the moment patients need them, without the overhead of physical stores. The integration with our back office makes the process completely seamless. We've seen significant growth in our customer base since implementation.
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